Employee is not able to add the absence

Issue Overview:

• Employees with valid eligibility profiles are sometimes unable to add an absence entry for certain types.
• Even though eligibility appears correct, the absence type is not available for selection.

Troubleshooting Checklist:

1. Verify Plan Setup:

   • Check if the absence type is correctly linked to an absence plan.
   • Ensure the plan is active and effective for the employee’s assignment.

2. Review Eligibility Profile:

   • Confirm that the eligibility profile assigned to the absence plan includes the employee.
   • Validate employment category, grade, location, job, or other eligibility attributes.

3. Validate Employee Assignment Details:

   • Check person type, legal employer, assignment category, grade/position/job, and location.
   • Ensure these match the eligibility profile rules for the absence plan.

4. Accrual Entry Validation:

   • Confirm if the employee has an accrual entry record for that plan.
   • If not, run the process: Evaluate Absence Participation Process.

5. Check Absence Type Visibility Setup:

   • Some absence types might be restricted from the self-service view.
   • Adjust visibility under the absence type configuration section.

6. Plan Enrollment Validation:

   • Make sure the employee is enrolled in the plan (if required by configuration).
   • Use Manage Absence Records or Evaluate Participation Process to troubleshoot enrollments.

I hope this blog post was helpful for you. If you have any questions or feedback, please leave a comment below.