Enhancing Oracle Cloud HCM Processes with Journeys

1. Guided Journeys: Step-by-Step Support for Complex Transactions

Guided Journeys are designed to assist users in completing complex HR tasks without external help. They embed relevant resources—like tutorials, company policies, and videos—within the transaction flow, helping users navigate processes independently.

Example Use Cases:

• Employee Resignation

• Local & Global Transfers

• Termination Processes

These are transactions employees and HR specialists may only encounter occasionally. Guided Journeys provide crucial, just-in-time support to improve accuracy and efficiency.

2. Contextual Journeys: Orchestrate End-to-End Business Processes

Contextual Journeys take a broader view by organizing multiple tasks and stakeholder responsibilities into a single process. Think of them as comprehensive checklists tied to real-world business events.

Example Scenario:
A transfer may include relocation paperwork, headcount approvals, and departmental handovers. With contextual journeys, these tasks are all grouped together under a single, unified process.

3. Branching with Activation Criteria

With the introduction of activation criteria (branching), journeys can dynamically adjust based on user responses.

Example:
In a vaccination journey, if an employee confirms vaccination status, they are prompted to upload the certificate. If not, they’re asked to complete a health questionnaire. This enables HR teams to create smart, responsive workflows.

4. Journey Template Security: Role-Based Access and Visibility

Released in 22D, Journey Template Security allows organizations to restrict access to sensitive journey templates while empowering employees to self-assign relevant ones.

Benefits:

• Employees can explore and assign learning or career development journeys.

• Managers can only view journeys relevant to their role.

• Admins can assign template management responsibilities by domain (e.g., onboarding, compensation).

5. Advanced Task Types for Streamlined Onboarding

To reduce task clutter during onboarding, Oracle introduced Advanced Task Types, enabling up to three sub-activities in a single task.

Example:

• Watch a company video

• Complete a related questionnaire

• Sign an acknowledgment form

This keeps the onboarding process clean and digestible for new hires while maintaining compliance.

6. Native Survey Journeys for Employee Feedback

With Survey Journeys, Oracle addresses the need for native, in-product surveys. These are designed to collect feedback from employees in an intuitive format that feels like a standalone survey rather than a form within a process.

Use Cases:

• Post-onboarding feedback

• Career development satisfaction

• Organizational pulse checks

7. Recurring Journeys: Automate Routine Processes

As of release 23A, Oracle now allows recurring journeys. HR and managers can schedule journeys at regular intervals.

Examples:

• Monthly performance check-ins

• Annual personal detail validation

• Weekly timecard approval reminders

This enhancement improves consistency and reduces manual effort across departments.

8. Proactive Journeys Triggered by Milestones

Oracle now enables milestone-triggered journeys, allowing organizations to automate processes based on upcoming events.

Examples:

• Contract expiration reminders

• Pre-retirement preparation

• Probation period evaluations

Instead of responding to events post-occurrence, journeys can now be proactively triggered, enhancing planning and compliance.

I hope this blog post was helpful for you. If you have any questions or feedback, please leave a comment below.